Does managed services require a contract?
Because we intensely tailor everything to your needs, our managed services agreements are annual. In the rare case we no longer fit your business needs, your account manager can help find the best option for you.
Which managed services plan is right for my business?
We build our plans to match the scale and support demands of your business. In most cases, the Team level plan is a great place to start. We’d be happy to discuss your needs in detail to ensure you get started with the right plan for you.
What is reactive support?
This is time spent providing assistance with non-scheduled technology issues. For example, the time spent troubleshooting and fixing an error message preventing certain maintenance as well as IT infrastructure management.
Is there anything that’s not included?
We’ve tailored all plans to provide you with a turn-key solution based on what you would expect from a traditional internal IT department. However, in some cases project-based work may be required. Some examples of project-based work are modifying network infrastructure and hardware repairs. These projects would be billed separately, with your prior approval.
What happens when my business grows?
Can I change my plan? Because your plan’s pricing is based on both the number of users and devices, we allow for monthly changes as needed. You can change your service level whenever the time is right for you. It just requires a new agreement.
How long does it take to get managed services up and running?
Once the agreement is signed, you can expect to begin a seamless on-boarding process immediately. This process can last up to 6 weeks, depending upon the complexity of your systems.
What if we have an IT staff? How does managed services fit?
If you have a dedicated, internal IT team, we can provide assistance to increase their efficiency while reducing your cost. The other option is that we become your team and produce better results without increasing your management and employee cost burden.
Your managed services plans don’t fit our budget. Do you offer an alternative?
Although we rarely see a company too small to enjoy the benefits of our managed services plans, we know it’s important to stay on budget. For a more hands-off approach, we offer ExceedCare for Mac/PC and Mobile (5 device minimum). This provides you with essential device-level care and support at a lower cost.
Contact us if this option sounds right for you.
